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IMPORTANT: Deutsche Hydrapro does not handle warranties for any DeeMaxx Components products. Please contact them HERE for warranty assistance.

Product Registration is Not Necessary

IMPORTANT: Original Equipment Manufacturers (OEMs), Trailer Dealerships, and Distributors are expressly prohibited from submitting warranty claims on behalf of their customers or end users. All warranty claims must be initiated and submitted directly by the customer or end user to whom the warranty applies.

It is the responsibility of the OEM, dealership, or distributor to inform its customers of this requirement and direct them to complete and submit their own warranty claim in accordance with the applicable warranty terms and conditions.

Warranty claims submitted by an OEM, dealership, or distributor on a customer's behalf may be deemed invalid and denied without further review.

Coverage and Claims
Deutsche Hydrapro warrants to the original purchaser that the Deutsche Hydrapro brake actuator (the unit) shall be free from defects in material and workmanship for three (3) years from the date of the first sale to the first purchaser of a trailer or other towed device to which the unit is fitted, or the first sale to the first retail purchaser of a unit that has not been fitted to a trailer or other towed device (i.e., is sold as an individual unit directly to a consumer by Deutsche Hydrapro or one of its authorized distributors). This three-year warranty (up from two years) is valid for all units purchased after October 1, 2023. For units purchased before that date, the two-year warranty still applies.

Any receipts, proof of purchase, or other documents obtained at the time of purchase from a distributor, trailer or towed device dealer, or Deutsche Hydrapro should be retained by the original purchaser until the expiration of the warranty period. This warranty is not transferable to a subsequent owner of the unit or of the trailer or other towed device to which the unit is attached.
All warranty claims must be submitted within seven (7) days of discovering any issue or defect that gives rise to a warranty claim for the unit. Any claim made after the seven (7) day discovery period, even if within the warranty period, forfeits the right to warranty coverage for the unit and subjects the claim to denial by Deutsche Hydrapro.

Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited to the duration of the express warranties herein. Deutsche Hydrapro excludes, and shall not be liable for, any incidental and consequential damages, including, without limitation, loss of time, inconvenience, use, towing fees, telephone calls, cost of meals, or rental fees for any breach of any express or implied warranties, including the implied warranties of merchantability and fitness for a particular purpose and this express warranty.

Exclusions, Troubleshooting, and Due Diligence
This warranty shall not extend to any unit, or parts thereof, that has been installed contrary to the provided instructions or otherwise improperly installed, altered, or tampered with, or for which the engineering or design has been changed or altered in any way. Nor will this warranty extend to any defects arising from abuse, misuse, accident, improper wiring, or negligence of an installer, the consumer, or any third party, or to any claims caused by the failure to properly select the brake controller type (i.e., EOH) or have a proper brake controller equipped (i.e., for EOH brakes) on a tow vehicle (which failure will cause a short in the power relay system). Any disassembly of the unit by anyone other than an authorized Deutsche Hydrapro technician shall void the warranty. Please refer to the instruction manual for the Deutsche Hydrapro unit for information regarding installation and proper use.

A warranty claimant must attest to having performed the Troubleshooting Guide steps prior to making a warranty claim and provide Deutsche Hydrapro with the step at which the unit failed, which will be the claimant's attestation. Submitting a warranty claim constitutes the claimant's representation that these steps were performed. If, during a warranty inspection of the unit, the issue is resolved by Deutsche Hydrapro's warranty technician using the Troubleshooting Guide steps, the claim is not covered under warranty, and the claimant shall be responsible to Deutsche Hydrapro for the costs of shipping the unit both to Deutsche Hydrapro for testing and back to the claimant, and for the technician's time to remedy the issue, billed at $85 per unit tested.

Claimant Due Diligence. 
Before submitting a warranty claim, the claimant must complete all Troubleshooting Guide steps and take reasonable steps to rule out issues originating on the trailer or tow vehicle, including wiring, grounds, connectors, fuses, brake lines, and brake controller selection and setup. A unit that fails a Troubleshooting Guide step after these steps have been properly completed is eligible for warranty review. If Deutsche Hydrapro determines that the claimant did not complete the Troubleshooting Guide, did not take reasonable steps to rule out trailer or tow vehicle issues, or misrepresented the steps performed, Deutsche Hydrapro may, in its sole discretion, deny the claim, decline to repair, replace, or credit the unit, or void the warranty on that unit.

Remedies and Replacement
If a warranty claim is valid, as determined by Deutsche Hydrapro in its sole discretion, the unit will be repaired or replaced (with a new or refurbished unit of the same type) as determined by Deutsche Hydrapro, or a credit will be issued, in the sole discretion of Deutsche Hydrapro. If a product has been discontinued and no new or refurbished units exist, Deutsche Hydrapro will provide a replacement unit of equal or greater operational capacity or issue a credit, at the exclusive option of Deutsche Hydrapro. If a claim is deemed invalid and the unit is found to work properly, it will be returned to the submitter freight collect, unless otherwise instructed.

In the event Deutsche Hydrapro has agreed, in its discretion, to provide a replacement unit prior to inspection of the allegedly defective unit, and the allegedly defective unit is determined for any reason to not be covered under this warranty, the claimant shall be responsible to Deutsche Hydrapro for the retail cost of the replacement unit provided plus the cost incurred to ship the replacement unit to the claimant. Additionally, where Deutsche Hydrapro provides a replacement unit prior to inspection of the allegedly defective unit, the allegedly defective unit must be shipped to Deutsche Hydrapro within seven (7) days of receipt of the replacement unit, or Deutsche Hydrapro will have the right to issue an invoice for the cost of the replacement unit, which invoice shall be due and owing immediately.

Any replacement unit remains subject to the original warranty termination date.

All warranty claims must go through and be approved by, and all replacement units must come from, Deutsche Hydrapro directly, unless after the claim is made Deutsche Hydrapro authorizes and provides a different procedure to the claimant in writing. Deutsche Hydrapro will not reimburse a claimant, repair shop, or any other third party for any expenses incurred for a warranty claim, including, without limitation, labor costs, replacement part costs, shipping, or any other costs or expenses for a warranty replacement that has not been previously inspected and approved by Deutsche Hydrapro. Deutsche Hydrapro will only pay those amounts it has authorized in writing to be incurred for a warranty claim, if any, at its sole discretion. Deutsche Hydrapro will consider paying a maximum of 2.0 hours of labor to replace any one (1) unit, and will not pay labor at a rate exceeding $125.00 per hour.

Warranty Claims: OEMs, Trailer Dealerships, Distributors, and Repair Shops
OEMs, trailer dealerships, distributors, and repair shops are expressly prohibited from submitting warranty claims on behalf of customers or end users. All warranty claims must be initiated and submitted directly by the original purchaser to whom this warranty applies. OEMs, dealerships, and distributors are responsible for informing their customers of this requirement and directing them to submit their own claim under these terms. Claims submitted by an OEM, dealership, distributor, or repair shop on a customer's behalf may be deemed invalid and denied without further review.

Do not replace a Deutsche Hydrapro unit until the customer has submitted a claim and Deutsche Hydrapro has confirmed coverage and approved the repair in writing. Replacing a unit without that approval voids the warranty. Do not ship replacement units to any claimant. Deutsche Hydrapro ships replacement units directly to the claimant, or to a repair shop, dealership, distributor, or other address if the claimant directs. If Deutsche Hydrapro authorizes in writing the use of a unit from your inventory for an approved claim, Deutsche Hydrapro will replace that unit directly from its inventory.
Contact

For further information, email warranty@hydraprousa.com or call (469) 375-1540.

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